Airport Service Quality Course
Boost passenger satisfaction and airport performance with the Airport Service Quality Course. Learn to map the passenger journey, redesign queues, set ASQ indicators, use data and technology, and lead six‑month improvement programs that deliver measurable results.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Airport Service Quality Course gives you practical tools to map the passenger journey, reduce queues, improve cleanliness, and streamline check-in, security, and boarding. Learn how to design ASQ indicators, build dashboards, use sensors and surveys, engage stakeholders, and run a focused six-month improvement program that boosts satisfaction, reliability, and on-time performance across the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators: build clear KPIs, targets, and airport benchmarks.
- Map passenger journeys: spot pain points from curb to gate for quick wins.
- Redesign airport processes: optimize queues, staffing, and fast-track flows.
- Deploy smart ASQ tech: use sensors, surveys, and analytics for real-time insight.
- Lead ASQ change: engage stakeholders, track risks, and sustain improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF