Telephone Customer Service Training
Master telephone customer service skills for call centers: open calls confidently, verify customers securely, explain bills clearly, de-escalate angry callers, resolve outages and suspensions fast, and boost NPS, FCR, and quality scores with proven scripts.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Telephone Customer Service Training gives you practical tools to handle billing questions, outages, and suspensions with confidence. Learn clear scripts, verification steps, dispute workflows, and troubleshooting methods, plus empathy, de-escalation, and compliance best practices. Deliver accurate answers, protect privacy, reduce repeat calls, and create a smooth, professional experience on every interaction.
Elevify advantages
Develop skills
- Professional call openings: verify identity fast while sounding polished.
- Billing clarity: explain telecom charges, disputes, and credits in plain terms.
- Calm tough callers: apply empathy, de-escalation, and active listening tools.
- Fix internet issues: follow step-by-step phone scripts for quick resolutions.
- Protect accounts: document calls, follow compliance rules, and boost QA scores.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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