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Quality Supervisor Course

Quality Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Imarisha taaluma yako katika kituo cha simu kupitia Kozi yetu ya Usimamizi Bora wa Huduma, iliyoundwa kuboresha ujuzi wako katika uboreshaji wa ubora na uchambuzi wa simu. Jifunze jinsi ya kutekeleza mifumo madhubuti ya ufuatiliaji, kuunda programu za mafunzo na motisha zenye athari, na ujuzi mbinu za uchambuzi wa simu. Pata utaalamu katika kutathmini ujuzi wa mawasiliano, kuelewa viashiria muhimu vya utendaji kama vile alama za QA na CSAT, na kutumia zana muhimu kama vile mifumo ya CRM. Badilisha maoni kuwa mipango inayotekelezeka na uongeze kuridhika kwa wateja.

Elevify advantages

Develop skills

  • Tekeleza Mifumo ya Ufuatiliaji: Jua zana za kuboresha ubora na ufanisi wa simu.
  • Unda Programu za Mafunzo: Tengeneza mafunzo yenye athari kwa ubora wa kituo cha simu.
  • Tathmini Ujuzi wa Mawasiliano: Changanua na uboreshe mwingiliano kati ya wakala na wateja.
  • Toa Maoni Yanayojenga: Toa maarifa yanayotekelezeka kwa ukuaji wa utendaji.
  • Elewa Viashiria Muhimu vya Utendaji vya Kituo cha Simu (KPIs): Boresha vipimo kama vile QA, FCR, AHT, na CSAT.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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