Customer Service via WhatsApp Course
Master WhatsApp customer service for call centers: handle chats faster, de‑escalate angry customers, troubleshoot tech issues, manage orders and returns, protect data, and use templates to deliver clear, friendly, professional support every time.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Customer Service Via Whatsapp Course shows you how to handle chats quickly, clearly, and professionally. Learn WhatsApp features, chat etiquette, and concise writing, plus de-escalation, active listening in text, and structured templates. Practice technical troubleshooting, order and returns handling, privacy-safe verification, and organized multitasking so you resolve issues faster and boost customer satisfaction in every conversation.
Elevify advantages
Develop skills
- WhatsApp support mastery: handle chats fast with pro call center techniques.
- De-escalation via text: calm angry customers quickly with proven scripts.
- Tech troubleshooting basics: guide device fixes step-by-step in WhatsApp.
- Order and returns handling: resolve delivery, RMA, and refund issues in chat.
- Data-safe messaging: verify identity and protect customer info in every chat.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF