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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Corporate Customer Service Course gives you practical tools to boost satisfaction, efficiency, and results in a fast-paced support environment. Learn to design effective CSAT surveys, set clear SLAs and quality standards, build actionable dashboards, and run continuous improvement cycles. Gain skills in coaching, performance management, and communication so you can drive higher scores, smoother operations, and stronger customer loyalty.

Elevify advantages

Develop skills

  • Call center KPI mastery: quickly read AHT, FCR, CSAT, NPS to boost results.
  • CSAT survey design: build short, bias-aware surveys that capture real customer voice.
  • Coaching and QA skills: run focused 1:1s, use scorecards, and lift agent quality fast.
  • Dashboard reporting: create clear SLA and queue views for fast, data-driven decisions.
  • Change management tactics: roll out new standards with microlearning and gamification.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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Course in PDF