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Call Center Metrics Technician Course
Imarisha taaluma yako katika kituo cha simu kwa mafunzo yetu ya Ufundi wa Vipimo vya Kituo cha Simu. Jifunze vipimo muhimu kama vile Alama ya Kuridhika kwa Wateja, Wastani wa Muda wa Kushughulikia Simu, Kiwango cha Huduma, na Utatuzi wa Simu ya Kwanza. Gundua mikakati ya kuboresha utendaji ili kuongeza ufanisi na kuboresha kuridhika kwa wateja. Tengeneza mapendekezo yanayotekelezeka, boresha ujuzi wa utoaji ripoti, na tumia mbinu za uchambuzi wa data ili kutambua mitindo na fursa. Jiunge sasa ili kubadilisha ujuzi wako na kuendesha mafanikio katika nafasi yako ya kituo cha simu.
- Jifunze vipimo muhimu vya kituo cha simu: CSAT, AHT, Kiwango cha Huduma, FCR.
- Boresha utendaji: Ongeza FCR, punguza AHT, imarisha kuridhika.
- Tengeneza maarifa yanayotekelezeka: Pima athari, tambua maboresho.
- Kuwa bora katika utoaji ripoti: Wasilisha matokeo, onesha data, panga ripoti.
- Changanua data kwa ufanisi: Fanya uchambuzi wa takwimu, fasiri mitindo.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Imarisha taaluma yako katika kituo cha simu kwa mafunzo yetu ya Ufundi wa Vipimo vya Kituo cha Simu. Jifunze vipimo muhimu kama vile Alama ya Kuridhika kwa Wateja, Wastani wa Muda wa Kushughulikia Simu, Kiwango cha Huduma, na Utatuzi wa Simu ya Kwanza. Gundua mikakati ya kuboresha utendaji ili kuongeza ufanisi na kuboresha kuridhika kwa wateja. Tengeneza mapendekezo yanayotekelezeka, boresha ujuzi wa utoaji ripoti, na tumia mbinu za uchambuzi wa data ili kutambua mitindo na fursa. Jiunge sasa ili kubadilisha ujuzi wako na kuendesha mafanikio katika nafasi yako ya kituo cha simu.
Elevify advantages
Develop skills
- Jifunze vipimo muhimu vya kituo cha simu: CSAT, AHT, Kiwango cha Huduma, FCR.
- Boresha utendaji: Ongeza FCR, punguza AHT, imarisha kuridhika.
- Tengeneza maarifa yanayotekelezeka: Pima athari, tambua maboresho.
- Kuwa bora katika utoaji ripoti: Wasilisha matokeo, onesha data, panga ripoti.
- Changanua data kwa ufanisi: Fanya uchambuzi wa takwimu, fasiri mitindo.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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