Internal Ombudsman Evaluation and Improvement Course
Strengthen your public management skills by learning how to evaluate and improve internal ombudsman services, optimize workflows, track performance, ensure legal compliance, and deliver faster, more transparent responses to citizens.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Internal Ombudsman Evaluation and Improvement Course shows you how to design effective channels, map workflows, and monitor performance with clear indicators and dashboards. Learn legal and regulatory essentials, risk management, data quality, and citizen-focused communication while building practical governance, continuous improvement, and implementation plans that strengthen transparency, accountability, and service results.
Elevify advantages
Develop skills
- Design citizen-friendly ombudsman channels: practical, inclusive and fast to deploy.
- Map and optimize complaint workflows: cut bottlenecks, delays and rework quickly.
- Build KPI dashboards and reports: track SLAs, satisfaction and service quality.
- Ensure legal compliance in ombudsman work: LGPD, deadlines, transparency duties.
- Plan governance and improvements: short-term fixes plus sustainable reforms.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF