Telephony Training
Master modern telephony with hands-on VoIP, SIP, and unified communications design. Learn platform selection, numbering plans, call flows, security, rollout, and troubleshooting to deliver reliable, high-quality voice for your organization.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Telephony Training gives you a practical path to modern VoIP and unified communications. Learn how to assess platforms, design call flows, define numbering plans, and map features to real user needs. Build an effective end-user training program, plan a smooth rollout, and apply a focused troubleshooting guide to resolve common issues quickly and keep calls, messaging, and voicemail running reliably.
Elevify advantages
Develop skills
- Design VoIP/UC solutions: select platforms, map features, secure SIP trunks.
- Build numbering plans: define user groups, extensions, and PSTN porting steps.
- Model UC call flows: presence, softphones, remote workers, queues, and voicemail.
- Lead UC rollout: plan communications, pilot phases, go-live support, and adoption.
- Troubleshoot fast: fix softphone, login, audio, and voicemail-to-email issues.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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