OTRS training
Gain expertise in OTRS for effective service desk management. Master designing queues, SLAs, ticket lifecycles, knowledge bases, automation, and dashboards to reduce resolution times, avoid SLA violations, and provide scalable IT support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
OTRS Training teaches designing queues, services, and SLAs to keep requests organised and timely, with defined ticket states and required fields. Build templates, integrate knowledge bases, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to track performance, prevent SLA breaches, and enhance support operations continuously.
Elevify advantages
Develop skills
- Design OTRS queues and SLAs to organise support efficiently.
- Master ticket states, routing, and auto-assignment processes.
- Build knowledge bases and templates for quick responses.
- Create dashboards and reports to monitor performance.
- Set up assignment and escalation for smooth handoffs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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