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IT Support Course

IT Support Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This IT Support Course gives you practical, step-by-step skills to resolve Windows 10 performance issues, diagnose VPN and remote connectivity problems, and fix printer and peripheral errors fast. Learn clear ticket triage, user communication, and escalation, plus Microsoft 365 identity troubleshooting, effective interviewing, and documentation so you can deliver reliable, efficient support in any environment.

Elevify advantages

Develop skills

  • Windows performance fixes: quickly diagnose slow PCs with built-in tools.
  • VPN and remote access: resolve auth, DNS, and client issues fast.
  • Printer and peripheral support: pinpoint driver, queue, and network faults.
  • Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
  • Pro IT ticketing: triage, document, and communicate clearly in short cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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