Medical Reception Course
Master front-desk communication, triage, scheduling, privacy, and infection control. This Medical Reception Course gives Secretariat professionals scripts, checklists, and workflows to handle difficult situations and keep clinics running smoothly.
from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Medical Reception Course gives you practical tools to handle busy front desks with confidence. Learn clear patient arrival procedures, triage basics, and privacy rules, plus scripts for calls, scheduling, delays, and no-shows. Build strong communication and de-escalation skills, apply infection control at the desk, and use checklists, reports, and workflows to keep daily operations organized, safe, and professional.
Elevify advantages
Develop skills
- Patient intake mastery: apply fast, accurate ID, triage, and privacy steps.
- Appointment control: schedule, confirm, and manage no-shows with clear scripts.
- De-escalation tactics: handle angry or late patients with calm, firm communication.
- Front desk organization: streamline workflow, documents, and infection control.
- Daily clinic reporting: use checklists and metrics to track flow and improve service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF