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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Interviewing & Candidate Selection Course shows you how to define the ideal junior customer support specialist profile, map competencies to KPIs, and design structured interviews with clear question banks and scoring rubrics. Practice evaluating candidates through simulations, then turn interview data into targeted onboarding, development plans, and continuous improvements that boost performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based hiring: define, map, and prioritize core role competencies fast.
  • Structured interview design: build STAR question banks that predict performance.
  • Scoring rubrics: create 1–5 scales and matrices for fair, bias-resistant decisions.
  • Candidate evaluation: synthesize answers into clear, documented hire recommendations.
  • Onboarding alignment: turn interview data into focused 60–90 day success plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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