Interviewing & Candidate Selection Course
Master structured interviewing and candidate selection for junior Customer Support roles. Build competency frameworks, score with confidence, reduce bias, and hire high-performing talent that boosts CSAT, AHT, and resolution rates.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Interviewing & Candidate Selection Course shows you how to define the ideal junior customer support specialist profile, map competencies to KPIs, and design structured interviews with clear question banks and scoring rubrics. Practice evaluating candidates through simulations, then turn interview data into targeted onboarding, development plans, and continuous improvements that boost performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: define, map, and prioritize core role competencies fast.
- Structured interview design: build STAR question banks that predict performance.
- Scoring rubrics: create 1–5 scales and matrices for fair, bias-resistant decisions.
- Candidate evaluation: synthesize answers into clear, documented hire recommendations.
- Onboarding alignment: turn interview data into focused 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF