PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, review outcomes, adopt successful modifications, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, review outcomes, adopt successful modifications, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: implement quick, data-based improvement loops in support activities.
- Root cause assessment: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
- KPI creation: develop straightforward support measures, dashboards, and compared goals.
- Trial management: plan, start, and evaluate small experiments prior to complete implementation.
- Standardisation abilities: convert successes into standard procedures, guides, and expandable processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
Course in PDF