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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, review outcomes, adopt successful modifications, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: implement quick, data-based improvement loops in support activities.
  • Root cause assessment: identify service problems with 5 Whys, fishbone diagrams, and data analysis.
  • KPI creation: develop straightforward support measures, dashboards, and compared goals.
  • Trial management: plan, start, and evaluate small experiments prior to complete implementation.
  • Standardisation abilities: convert successes into standard procedures, guides, and expandable processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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Course in PDF