Business Process Mapping Course
This Business Process Mapping Course provides practical tools to map, analyse, and improve order-to-delivery workflows for e-commerce. Learn core process mapping techniques, AS-IS and TO-BE design, BPMN and flowcharts, KPI definition, and root cause analysis. Build clear handoffs, RACI matrices, and automation-ready diagrams that reduce errors, cut lead times, and support scalable, system-driven operations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Business Process Mapping Course provides practical tools to map, analyse, and improve order-to-delivery workflows for e-commerce. Learn core process mapping techniques, AS-IS and TO-BE design, BPMN and flowcharts, KPI definition, and root cause analysis. Build clear handoffs, RACI matrices, and automation-ready diagrams that reduce errors, cut lead times, and support scalable, system-driven operations.
Elevify advantages
Develop skills
- Map AS-IS processes: capture steps, roles, handoffs with clear swimlanes.
- Apply BPMN and flowcharts: create clean, professional process diagrams fast.
- Analyse root causes: use 5 Whys and fishbone to expose bottlenecks.
- Design TO-BE workflows: reduce handoffs, automate tasks, and sync key systems.
- Define KPIs and RACI: clarify ownership and measure order-to-delivery performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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