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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Customer Loyalty & Retention Course shows you how to turn first-time beauty buyers into long-term customers with smart personalization, compelling loyalty benefits, and non-discount incentives. Learn to map the 0–180 day journey, orchestrate email, SMS, and on-site campaigns, design profitable loyalty programs, analyze key retention metrics, and launch a focused 90-day plan that boosts repeat purchases and CLTV.

Elevify advantages

Develop skills

  • Design loyalty programs: build tiers, rewards, and rules that boost repeat sales.
  • Personalize offers: use purchase data to recommend SKUs and smart sampling.
  • Plan retention journeys: map 0–180 day touchpoints that drive repurchase.
  • Run retention analytics: track cohorts, CLTV, churn, and promo performance.
  • Launch fast tests: A/B subject lines, rewards, and timing for quick uplift.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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Course in PDF