How to Create a Customer Journey Map Course
Master customer journey mapping for fashion e-commerce. Learn to define personas, map touchpoints, analyze actions and emotions, uncover pain points, and turn insights into clear marketing strategies, KPIs, and executive-ready recommendations.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Learn how to build a complete customer journey map for online fashion, from defining data-backed personas and mapping actions, thoughts, and emotions to identifying pain points and high-impact opportunities. This practical course walks you through touchpoints, channels, attribution, and optimization tactics, then guides you to deliver clear strategic actions, an executive summary, and a polished, presentation-ready journey map.
Elevify advantages
Develop skills
- Build fashion customer personas: turn public data into sharp buyer profiles.
- Map end-to-end journeys: stages, touchpoints, emotions, and pain points.
- Analyze journey data: blend reviews, analytics, and signals into clear insights.
- Prioritize quick-win improvements: apply ICE and RICE to journey fixes fast.
- Create executive-ready journey maps: concise summaries and action roadmaps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Course in PDF