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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
certificate valid in your country

What will I learn?

The CRM & Customer Experience Course shows you how to turn customer data into clear goals, smart segments, and profitable automated journeys. Learn to design welcome, loyalty, VIP, win-back, and abandonment flows, apply advanced personalization, set up clean data and integrations, and track KPIs like retention, CLTV, AOV, and conversion so every campaign is measurable, optimized, and revenue-focused.

Elevify advantages

Develop skills

  • Build ecommerce CRM journeys: launch win-back, VIP and post-purchase flows fast.
  • Design data-driven segments: target new, at-risk and high-LTV customers precisely.
  • Implement CRM tech stack: connect store, clean data and set up tracking in days.
  • Personalize CX at scale: dynamic content, product recommendations and timing.
  • Measure CRM ROI: track CLTV, retention, AOV and uplift with clear dashboards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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Course in PDF