Business Etiquette: Phone, Email, and Text Course
Master modern business etiquette for phone, email, and text. Learn clear, professional communication, protect customer privacy, handle billing and shipping questions, and de‑escalate tense calls to build trust and deliver confident, polished support.

from 4 to 360h flexible workload
certificate valid in your country
What will I learn?
Boost your professional presence with this practical Business Etiquette: Phone, Email, and Text Course. Learn how to write clear emails, concise texts, and confident call scripts while protecting privacy and handling payment details safely. Master tone, structure, de-escalation, and accurate documentation so every interaction is efficient, compliant, and easy for customers to trust and understand.
Elevify advantages
Develop skills
- Professional tone mastery: adapt phone, email, and text for any business case.
- Fast, clear email writing: sharp subjects, tight structure, privacy-safe details.
- Confident phone skills: verify identity, explain solutions, de-escalate calmly.
- Polished text etiquette: concise SMS replies, smart templates, no risky data.
- Compliance-ready records: document calls, emails, and texts with secure summaries.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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