Passenger Service Agent Course
The Passenger Service Agent Training prepares you to expertly manage check-in, baggage, overbooking, assistance for special needs passengers, and gate duties. Gain the confidence to tackle quick turnarounds, challenging scenarios, and passenger issues in the demanding world of modern airports, ensuring smooth operations and high service standards.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in processes, gate management, baggage handling, and overbooking situations. You will learn to assist passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and excellent service. It includes practical scripts, workflows, and knowledge of regulations for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts and effective solutions for denied boarding.
- Develop baggage handling skills including rules, tagging, and quick resolution of issues.
- Provide safe and respectful support for passengers with reduced mobility and families under time constraints.
- Control gate operations proficiently, managing reseating, aircraft changes, and timely boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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