Airport Passenger Services Course
Acquire essential skills for airport passenger services, covering practical check-in, boarding, baggage management, safety measures, and customer support. The training addresses handling disruptions, accommodating special requirements, and following aviation regulations to enable confident, efficient, and compliant service delivery in busy airport settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing airport check-in, boarding processes, and resolving passenger issues effectively. You will master baggage handling regulations, document verification, assisting late arrivals, and providing special support, alongside strong communication, conflict de-escalation, and professional behaviour. Gain proficiency in safety protocols, regulatory adherence, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master check-in at airports: confidently check IDs, baggage, and travel documents.
- Operate boarding gates efficiently: manage timely boarding, late passengers, and standby lists.
- Handle passenger issues calmly: de-escalate disputes and resolve incidents securely.
- Ensure full regulatory compliance: follow rules for US flights, denied boarding, and passenger rights.
- Deliver top professional service: prioritise duties, work with teams, and satisfy passengers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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