Lesson 1Pre-inspection walkaround: visible leaks, tire condition, fluid levels, obvious wiring or harness damageIt guides you to check outside and under the bonnet step by step before driving the vehicle. It covers looking for leaks, tire wear, glass breaks, fluid amounts, loose parts, and clear wiring problems, writing all on the repair order.
Check outside body, glass, and lightsLook at tires, wheels, and tread wearCheck for seen fluid leaksUnder bonnet fluid and belt checksFind wiring and harness damageLesson 2Vehicle security and key handling policies during inspection and test drive preparationIt tells how to manage keys, remotes, and keyless things to stop loss or stealing. It details safe keeping, sign-out books, valet tags, and rules for test drives, like who drives, planning the way, and noting mileage before and after.
Key tag codes and ID rulesSafe key keeping and access controlKey sign-out books and responsibilityTest drive permission and pathsAfter test drive mileage and fuel checksLesson 3Recording and storing customer consent for diagnostic time and potential chargesIt shows how to explain checking steps, costs, and extra fees that might come. It teaches getting written or digital okay, setting money or time limits, and keeping approvals in the repair order system to avoid fights and follow law.
Explain checking process and cost guessesSet time and money permission limitsWritten, digital, and recorded okayUpdate okay when work growsKeep okay records in repair order systemLesson 4Photos and initial evidence gathering: where to photograph and how to label images for the ROIt covers good ways to photo vehicles when taking in, like outside, inside, under bonnet, and damage spots. It explains naming files, linking to repair order, time marks, and labeling photos so they are clear, trackable, and strong in law.
Needed intake photo angles and viewsNote old damage and wearUnder bonnet and under body photo rulesFile naming and repair order number waysTime marks, data, and proof chainLesson 5Structured symptom interview: clarifying when, how often, and conditions of CEL, rough idle, hesitation, and fuel economy changeIt gives a planned way to talk to customers about driving problems. It focuses on making clear when signs happen, how many times, working conditions, fuel type, and new changes, to make checking better and less return visits.
Make clear worry: CEL, idle, hesitationTime, times, and length of signsWorking conditions and load thingsFuel type, recent fills, and extrasRecent fixes, events, or changesLesson 6Documenting initial odometer, VIN, fuel level, and any customer-provided observations or prior repairsIt teaches how to note mileage, VIN, fuel amount, and customer notes when taking in. It stresses checking VIN plate and tags, noting warning stickers, and catching old fixes or added parts that may change checking or warranty.
Read and note mileage rightFind and check VIN and tagsNote fuel amount and typeRecord old fixes and changesCatch customer notes and worriesLesson 7Receiving the vehicle and confirming customer complaints on a repair orderIt focuses on taking the vehicle, checking who it is, and matching customer worries to repair order. It covers confirming contact info, worry words, signs vs checks, and noting any warning lights or sounds at drop-off.
Check customer and vehicle whoChange worries to clear complaintsSeparate signs from customer checksConfirm contact and permission detailsNote warning lights, sounds, and smellsLesson 8Lift and jacking procedures, wheel chock placement, and vehicle stability verificationIt details safe lifting and jacking for different vehicle kinds. It includes picking lift spots, using jack stands, putting wheel chocks, checking steady before work, and following maker and shop safety rules every time.
Find approved lift and jack spotsSet arms and pads rightWheel chock place for lifts and jacksCheck vehicle steady before workLowering steps and after lift checksLesson 9Required safety checks before work: PPE, parking brake, wheel chocks, keys, immobilizer, battery disconnect policyIt lists must-do safety checks before any work starts. It includes picking PPE, checking parking brake and gear spot, wheel chock place, shop air flow, immobilizer use, and when and how to cut or join battery safe.
Pick and use needed PPEParking brake and gear checksWheel chock place best waysImmobilizer and anti-steal careBattery cut and join stepsLesson 10Using the dealership repair order system: fields to populate (complaints, visual findings, advised authorizations)It explains how to use the shop repair order system and fill needed spots right. It covers worry, cause, and fix structure, adding photos and cost guesses, tech notes, and entering suggested services and okay.
Must repair order top and vehicle spotsEnter worries, causes, fixesAdd photos and papers to repair ordersNote cost guesses and okayAdd notes for parts and warranty people
