De-Escalating Conversations for Customer Service Course

FAQ

Who is Elevify? How does it work?

Elevify was born from the dream of providing quality education in an accessible way to everyone. To achieve this, we developed a technology that selects the best content from around the world on any topic, translates it, and makes it available in different formats so that everyone can learn.

Moreover, it is essential for us that each person learns only what they need and at the time they have available. Thus, our students have the freedom and autonomy to edit the summary of their courses and make them ideal for their needs.

We offer two types of courses: premium and free.

Premium courses feature high-quality content, a tutor, AI grading, certificates, offline access, access to summaries, no daily content consumption limits, and lifetime access. The money raised from these courses is crucial for us to continue offering free courses.

Free courses have the same high-quality content but do not include a tutor or AI grading (it would be too expensive to offer for free), do not have offline access, nor the ability to print summaries, have a limit of one hour of study per day, and access for 90 days (sufficient time to complete the course).

In this way, we seek to balance our mission with the sustainability of the project.

Do the courses have certificates?

Yes, all courses have valid certificates for any company, corresponding to the workload that the student defined to complete.

To obtain the certificate, the student must have completed 80% of the content defined in the summary and be a premium student. The requirement to be premium exists to ensure the sustainability of the free courses.

Are the courses free?

Yes, all our courses have a free version. The free courses have the same high-quality content as the premium version, but do not include a tutor or AI grading (it would be too expensive to offer for free), do not have offline access, nor the ability to print summaries, have a limit of one hour of study per day, and access for 90 days (sufficient time to complete the course).

If you are focused on learning, our free course will be enough to acquire all the knowledge you need. However, if you seek other benefits, it is better to opt for the premium.

The money raised from premium courses is crucial for us to continue offering free courses. In this way, we seek to balance our mission with the sustainability of the project.

What is the course workload?

The workload of all our courses is defined according to the student's demand. We suggest an initial value considered ideal, but the person can focus only on the parts they wish.

What are the courses like?

The courses consist of the best content in the world on the subject: videos, audios, articles, and books. All this content comes with summaries, podcasts (for books and articles), and transcripts (for videos and audios). You choose how you prefer to consume the content. Each material has specific questions for reinforcing knowledge.

Additionally, the course is made up of the chapters you choose, to study only what matters. At the end of each chapter, there is a practical project related to your profession to practice what you learned.

How do the courses work?

The courses consist of the chapters you chose, in the order you prefer. Each chapter has between 2 and 5 lessons, and each lesson has between 2 and 15 topics, where you will find the best content in the world to learn.

What is the duration of the courses?

The duration of the courses will be what you define when choosing the chapters, varying between 10 and 300 hours, according to your needs.

What is the cost or price of the courses?

Elevify courses come in two formats: free and premium.

Premium courses feature high-quality content, a tutor, AI grading, certificates, offline access, access to summaries, no daily content consumption limits, and lifetime access. The money raised from these is crucial for us to continue offering free courses. The price of the Premium Course is US$37.00. And even for those who think it might be high, we offer some discounts during the course.

Free courses have the same high-quality content but do not include a tutor or AI grading (it would be too expensive to offer for free), do not have offline access, nor the ability to print summaries, have a limit of one hour of study per day, and access for 90 days (sufficient time to complete the course).

What is an EAD or online course and how does it work?

It is a course where you can study at your own pace and from anywhere. In the case of Elevify, it is even possible to study without the internet, using our app.

The summary of your course is the same as that of an in-person course, but you do everything from the comfort of your home.

PDF Course

Our courses have a summary at the end of each chapter, from which you can download a PDF and print it.