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Technical Support Specialist Course

Technical Support Specialist Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Take your call centre job to another level with our Technical Support Specialist Training. You go learn how to handle vexing customers, guide them through fixing problems, and write good scripts for talking to people. You go get understanding on how to find out if internet is misbehaving and put in place ways to solve the problem. You go sharpen your communication skills by learning to be understanding, listening well, and talking clear. This training is good and practical, and it’s been planned so it fits your time, giving you the tools you need to shine for technical support work.

Elevify advantages

Develop skills

  • Learn how to handle vexing customers: Manage difficult customer talk smoothly.
  • Find out why internet is misbehaving: Know and fix common internet wahala fast-fast.
  • Grow problem-solving skills: Put good solutions in place for technical challenges.
  • Sharpen communication: Use understanding and listening well to make customer support better.
  • Create guides for fixing problems: Write clear guides for fixing technical wahala, step by step.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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