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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing practical call quality checklists, applying scoring rubrics, balancing compliance and customer behaviors, evaluating recordings for tone and empathy, scoring observations reliably, analyzing data to diagnose issues, implementing targeted improvements, coaching effectively, and tracking gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly using actual call data to identify root causes.
  • Develop streamlined QA checklists with precise, measurable standards for consistent evaluations.
  • Conduct uniform call assessments by scoring, calibrating, and minimizing rater bias.
  • Transform QA insights into actionable strategies including pilots, KPIs, and coaching initiatives.
  • Enhance key performance indicators by optimizing AHT, CSAT, and FCR for superior service outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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