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Remote Technical Support Advisor Course

Remote Technical Support Advisor Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills to confidently manage tough connectivity problems. You will learn organized call management, effective questioning techniques, time efficiency, and proficient use of tickets, softphone systems, and knowledge resources. Gain expertise in Wi-Fi and home networking fundamentals, systematic troubleshooting methods, and practical scripts for showing empathy, calming upset customers, and making precise escalations in a compact, intensive training.

Elevify advantages

Develop skills

  • Proficient call management: organize, direct, and guide non-tech-savvy customers clearly.
  • Rapid network assessment: perform checks, interpret signals, and identify household Wi-Fi faults.
  • Hands-on problem-solving: direct restarts, Wi-Fi evaluations, VPN verifications, and follow-up actions.
  • Superior record-keeping: fill out tickets, document tests, and draft precise handover notes.
  • Compassionate communication: calm frustrated callers, simplify technical explanations, and ensure adherence.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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