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Quality Supervisor Course
Move your call centre work forward with our Quality Supervisor Training Program. This course is designed to make you better at improving quality and looking closely at calls. You'll learn how to set up good systems to keep an eye on things, make training and reward programs that work well, and become a master at understanding phone calls. You'll get good at judging how well people talk, understanding important numbers like QA scores and how happy customers are, and using tools like CRM systems. You'll learn how to turn feedback into things people can actually do to make things better and make customers much happier.
- Set Up Monitoring Systems: Become a master at using the tools we have to improve how good the calls are and how well things run.
- Create Training Programs: Make training that really helps people in the call centre do their jobs well.
- Judge Communication Skills: Look closely at how agents and customers talk to each other and make it better.
- Give Good Feedback: Provide ideas that people can use to get better at their jobs.
- Understand Call Centre Numbers: Learn how to make important numbers like QA, FCR, AHT, and CSAT the best they can be.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Move your call centre work forward with our Quality Supervisor Training Program. This course is designed to make you better at improving quality and looking closely at calls. You'll learn how to set up good systems to keep an eye on things, make training and reward programs that work well, and become a master at understanding phone calls. You'll get good at judging how well people talk, understanding important numbers like QA scores and how happy customers are, and using tools like CRM systems. You'll learn how to turn feedback into things people can actually do to make things better and make customers much happier.
Elevify advantages
Develop skills
- Set Up Monitoring Systems: Become a master at using the tools we have to improve how good the calls are and how well things run.
- Create Training Programs: Make training that really helps people in the call centre do their jobs well.
- Judge Communication Skills: Look closely at how agents and customers talk to each other and make it better.
- Give Good Feedback: Provide ideas that people can use to get better at their jobs.
- Understand Call Centre Numbers: Learn how to make important numbers like QA, FCR, AHT, and CSAT the best they can be.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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