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Phone-Based Customer Service Course

Phone-Based Customer Service Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Make your call centre work better with our Phone Customer Service Training. You go learn important things like how to answer phone well, how to manage calls, and how to talk proper on the phone. You go learn how to be friends with customers, make them happy, and tell them what to expect. You go learn how to handle stress by planning your time well and taking care of yourself. You go learn how to solve problems fast and how to talk good so people understand, including how to show you care and listen good. You go keep learning from what people tell you and thinking about what you do. Join us now for a big change!

Elevify advantages

Develop skills

  • Manage call flow well: Know how to handle customer calls and send them to the right place.
  • Be friends with customers: Make customers trust you and feel good when they talk to you.
  • Solve problems quick-quick: Find good solutions to customer problems fast.
  • Talk clear-clear: Use simple and kind words so customers understand well.
  • Manage stress: Stay calm and take care of yourself even when things are hard.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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