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Performance Analyst Course
Take your call center job to the next level with our Performance Analyst Training Program. This program is designed to give you the important data analysis and reporting skills you need. You'll learn how to clean data, make good charts and graphs, and use statistics to understand what the data is telling you. You'll also learn how to decide what things to measure to see how well the call center is doing, how to write clear reports, and how to use past data to predict the future. You'll get the knowledge you need to improve performance and make good decisions based on the data.
- Become a master of data charts: Learn how to make and understand charts and graphs that show important information clearly.
- Analyze how well things are working: Learn how to choose the right things to measure in the call center and how to measure them.
- Do statistics the right way: Learn how to use statistics to test ideas and see how things are related.
- Share what you learn clearly: Learn how to write and share reports that are easy to understand.
- Spot trends and what's coming: Learn how to use past data to guess what will happen in the future.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call center job to the next level with our Performance Analyst Training Program. This program is designed to give you the important data analysis and reporting skills you need. You'll learn how to clean data, make good charts and graphs, and use statistics to understand what the data is telling you. You'll also learn how to decide what things to measure to see how well the call center is doing, how to write clear reports, and how to use past data to predict the future. You'll get the knowledge you need to improve performance and make good decisions based on the data.
Elevify advantages
Develop skills
- Become a master of data charts: Learn how to make and understand charts and graphs that show important information clearly.
- Analyze how well things are working: Learn how to choose the right things to measure in the call center and how to measure them.
- Do statistics the right way: Learn how to use statistics to test ideas and see how things are related.
- Share what you learn clearly: Learn how to write and share reports that are easy to understand.
- Spot trends and what's coming: Learn how to use past data to guess what will happen in the future.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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