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Operations Supervisor Course
Improve your call center work with our Operations Supervisor Training Program. It will teach you how to watch and check things, use good examples, and understand how well things are working. You'll learn about important call center numbers like how long calls take, solving problems on the first call, and how happy customers are. You'll also learn to make things work better, use computers and technology well, and create good training programs. You'll become skilled at writing reports and talking to important people, and you'll learn how to make strong plans that include managing risks and using resources wisely.
- Become good at checking numbers: Make the call center work better with accurate numbers.
- Make things work better: Improve the way things are done to be faster and more effective.
- Find problems in how things work: See where things need to be improved and fix them.
- Write clear reports: Share what you've learned in organized and easy-to-understand reports.
- Understand important numbers: Use key numbers to make good plans.
from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call center work with our Operations Supervisor Training Program. It will teach you how to watch and check things, use good examples, and understand how well things are working. You'll learn about important call center numbers like how long calls take, solving problems on the first call, and how happy customers are. You'll also learn to make things work better, use computers and technology well, and create good training programs. You'll become skilled at writing reports and talking to important people, and you'll learn how to make strong plans that include managing risks and using resources wisely.
Elevify advantages
Develop skills
- Become good at checking numbers: Make the call center work better with accurate numbers.
- Make things work better: Improve the way things are done to be faster and more effective.
- Find problems in how things work: See where things need to be improved and fix them.
- Write clear reports: Share what you've learned in organized and easy-to-understand reports.
- Understand important numbers: Use key numbers to make good plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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