De-Escalation Course
This course equips participants with essential de-escalation techniques for managing heated conversations effectively, focusing on verbal strategies, active listening, and risk assessment to ensure safety and confidence in challenging interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short De-escalation Course shows you how to settle heated talks using tested words, good listening, and polite clear speaking. You will learn to spot early danger signs, control big feelings, and pick safe replies while keeping yourself and others safe. Get useful ready words, good advice, and steps after trouble to manage hard talks with sureness and proper ways.
Elevify advantages
Develop skills
- Basics of talking to calm: settle angry callers quick with tested words.
- Mastering good listening: ease tension using understanding, voice, and speed.
- Checking risks on calls: see warning signs early and pick safe next moves.
- Controlling calls properly: manage yelling, cutting in, and threats with calm.
- Support after trouble: review with team and write down hard calls clear.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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