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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Handling Tough Customers Course provides practical ways to keep calm, talk clearly, and sort out hard complaints while following the rules. You will learn to show understanding, manage your feelings, and use professional words that calm down anger, along with ready scripts, steps to reduce tension, and ways to solve problems for refunds, deliveries, and faulty goods. Boost customer happiness, cut down on passed-up complaints, and safeguard both customers and your business.

Elevify advantages

Develop skills

  • Understanding call management: calm angry customers quickly without taking blame.
  • Rule-wise fixes: settle shop complaints while fully keeping to guidelines.
  • Strong call scripts: make short, plain scripts for hard situations.
  • Goal-driven work: better average handle time, first contact resolution, customer satisfaction, and complaint pass-up rates.
  • Stress-strong service: apply fast self-care methods to prevent exhaustion on calls.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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