Customer Support Course
This course equips you with essential skills for effective customer support, covering communication, troubleshooting, and security best practices.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Support Course helps you give quick, clear, and proper help in every dealing. Learn to write good scripts, chats, and tickets, sort out many requests, keep cool when things get tough, follow safety and checking rules, fix usual Windows and Chrome problems, and handle incidents and breakdowns with sure, right talking and recording.
Elevify advantages
Develop skills
- Pro call documentation: write clear tickets, chats, and follow-up notes fast.
- Call center etiquette: master greetings, tone control, and active listening.
- Practical troubleshooting: fix common Windows and Chrome issues step-by-step.
- Incident triage: spot outages, prioritize tickets, and escalate with confidence.
- Security-first support: verify customers, protect data, and log checks correctly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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