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Customer Satisfaction Specialist Course
This course will help you do well in call centre work. You'll learn the important skills you need, like how to talk good with people, listen properly, and understand how they feel so you can help customers better. You'll learn how to manage customers who are not happy, finish calls in a good way, and send emails that really help. We will teach you how to find out why there is a problem and fix it so customers are satisfied. You will also learn about internet problems and how to solve them. Join us now so you can make customers happy for a long time and be the best in customer service.
- Learn how to talk to customers properly: Finish conversations well and professionally.
- Manage difficult customers: Deal with hard situations easily and with understanding.
- Improve how you talk: Listen carefully and speak clearly and simply.
- Keep customers coming back: Build good relationships by following up properly.
- Fix problems quickly: Find out what's causing the problem and fix it practically.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
This course will help you do well in call centre work. You'll learn the important skills you need, like how to talk good with people, listen properly, and understand how they feel so you can help customers better. You'll learn how to manage customers who are not happy, finish calls in a good way, and send emails that really help. We will teach you how to find out why there is a problem and fix it so customers are satisfied. You will also learn about internet problems and how to solve them. Join us now so you can make customers happy for a long time and be the best in customer service.
Elevify advantages
Develop skills
- Learn how to talk to customers properly: Finish conversations well and professionally.
- Manage difficult customers: Deal with hard situations easily and with understanding.
- Improve how you talk: Listen carefully and speak clearly and simply.
- Keep customers coming back: Build good relationships by following up properly.
- Fix problems quickly: Find out what's causing the problem and fix it practically.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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