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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Course helps you handle tough interactions with confidence, use empathy and clear language, and guide conversations from greeting to resolution. Learn CX fundamentals, key metrics like CSAT, NPS, FCR, and AHT, plus privacy essentials. Practice de-escalation, follow-up, and feedback loops while using analytics, QA tools, and knowledge bases to fix issues faster and boost customer satisfaction.

Elevify advantages

Develop skills

  • CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
  • Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
  • First-contact resolution: design call flows and diagnostics to fix issues fast.
  • De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
  • QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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