Customer Service via WhatsApp Course
This course equips you with essential skills for delivering exceptional customer service via WhatsApp, focusing on efficient chat management, conflict resolution, and secure handling of customer interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you how to manage WhatsApp chats swiftly, clearly, and in a professional way. You will learn about WhatsApp tools, proper chat manners, and writing short messages, along with calming upset customers, listening well through text, and using ready-made templates. You will practice fixing technical problems, dealing with orders and returns, checking identities safely, and handling many tasks at once to solve problems quicker and make customers happier in each talk.
Elevify advantages
Develop skills
- Master WhatsApp support: manage chats quickly using professional call centre methods.
- Calm upset customers through text: settle angry people fast with tested scripts.
- Basic technical fixes: guide step-by-step device repairs in WhatsApp.
- Handle orders and returns: sort out delivery, returns, and refund problems in chats.
- Safe data handling in messages: check identities and guard customer details in every chat.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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