Corporate Customer Service Course
Elevate call center operations through the Corporate Customer Service Training. Dive into essential KPIs, designing effective CSAT surveys, QA scorecards, agent coaching techniques, dashboard analytics, and change management strategies. These skills will significantly improve service quality, boost team motivation, and increase customer satisfaction levels across corporate environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Corporate Customer Service Training equips you with hands-on strategies to enhance customer satisfaction, operational efficiency, and overall performance in demanding support settings. You will master creating targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Additionally, build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and lasting customer loyalty.
Elevify advantages
Develop skills
- Master call center KPIs: swiftly interpret AHT, FCR, CSAT, and NPS to drive better outcomes.
- Design effective CSAT surveys: craft concise, unbiased tools to truly capture customer feedback.
- Develop coaching and QA expertise: conduct productive one-on-one sessions with scorecards to rapidly improve agent performance.
- Build dashboard reports: produce straightforward SLA and queue visualizations for quick, informed decisions.
- Apply change management: introduce new protocols using microlearning and gamification for smooth adoption.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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