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Call Quality Manager Course
Make your call center work better with our Call Quality Manager Training. This training is for people who want to make sure customers are happy and get good service. You go learn how to make good plans to improve quality, change how things are done to work better, and make training programs that target specific things. You go learn about important numbers like First Call Resolution and Net Promoter Score. You go also get skills in how to manage people, talk well with your team, and use information to change your plans. Make your job better by making sure people handle calls well and understand what customers are saying.
- Make plans to improve quality: Find the main problems in the call center and fix them.
- Change how things are done: Make things work faster and better by changing the way things are done.
- Make training that targets specific things: Create training programs to help agents do their work better.
- Look at what customers are saying: Understand the information to make customers more happy.
- Watch how things are going: Keep track of the numbers and change your plans to make sure you are successful.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Make your call center work better with our Call Quality Manager Training. This training is for people who want to make sure customers are happy and get good service. You go learn how to make good plans to improve quality, change how things are done to work better, and make training programs that target specific things. You go learn about important numbers like First Call Resolution and Net Promoter Score. You go also get skills in how to manage people, talk well with your team, and use information to change your plans. Make your job better by making sure people handle calls well and understand what customers are saying.
Elevify advantages
Develop skills
- Make plans to improve quality: Find the main problems in the call center and fix them.
- Change how things are done: Make things work faster and better by changing the way things are done.
- Make training that targets specific things: Create training programs to help agents do their work better.
- Look at what customers are saying: Understand the information to make customers more happy.
- Watch how things are going: Keep track of the numbers and change your plans to make sure you are successful.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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