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Call Center Training Course

Call Center Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Improve your work with targeted training that helps you start quickly, learn product information well, and answer difficult questions with assurance. Learn to handle talks, write simple messages, and use key systems like CRM, ticketing, and knowledge tools. Practice in real-life situations, receive useful advice, and check early outcomes so you can give steady, good customer service.

Elevify advantages

Develop skills

  • Design quick call centre onboarding: create 2-week, results-focused training plans.
  • Build strong product guides: FAQs, quick reference sheets, and problem-solving steps.
  • Master call handling: empathy words, calming down situations, and managing time skills.
  • Use CRM, ticketing, and knowledge bases to solve customer problems fast.
  • Measure new worker performance: quality scores, first-contact resolution, dashboards, and coaching plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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