Call Center Training Course
This course equips call centre agents with essential skills for effective customer service, covering onboarding, product knowledge, call handling, tool usage, and performance measurement to ensure quick adaptation and high-quality support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Improve your work with targeted training that helps you start quickly, learn product information well, and answer difficult questions with assurance. Learn to handle talks, write simple messages, and use key systems like CRM, ticketing, and knowledge tools. Practice in real-life situations, receive useful advice, and check early outcomes so you can give steady, good customer service.
Elevify advantages
Develop skills
- Design quick call centre onboarding: create 2-week, results-focused training plans.
- Build strong product guides: FAQs, quick reference sheets, and problem-solving steps.
- Master call handling: empathy words, calming down situations, and managing time skills.
- Use CRM, ticketing, and knowledge bases to solve customer problems fast.
- Measure new worker performance: quality scores, first-contact resolution, dashboards, and coaching plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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