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Call Center Project Manager Course
Move your career forward with our Call Centre Project Manager Training. This training is for professionals who want to learn the important skills for managing projects, improving how things are done, and making customers happy. You will learn how to work with important people, reduce problems, and make projects better from start to finish. Improve your knowledge of Lean, Six Sigma, and how to manage change, while also improving how you talk to people and lead them. Understand how to look at data, important numbers, and new call centre technology to help your work succeed and bring new ideas.
- Become a master at managing important people: Work well with the main people involved in your projects and make them happy.
- Put risk management in place: Find possible problems in projects and reduce their impact.
- Make customers happier: Create ways of doing things that focus on what customers need.
- Drive improvement in how things are done: Use Lean and Six Sigma methods to make things more efficient.
- Use call centre technology well: Use AI and new tools to bring new ideas.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Move your career forward with our Call Centre Project Manager Training. This training is for professionals who want to learn the important skills for managing projects, improving how things are done, and making customers happy. You will learn how to work with important people, reduce problems, and make projects better from start to finish. Improve your knowledge of Lean, Six Sigma, and how to manage change, while also improving how you talk to people and lead them. Understand how to look at data, important numbers, and new call centre technology to help your work succeed and bring new ideas.
Elevify advantages
Develop skills
- Become a master at managing important people: Work well with the main people involved in your projects and make them happy.
- Put risk management in place: Find possible problems in projects and reduce their impact.
- Make customers happier: Create ways of doing things that focus on what customers need.
- Drive improvement in how things are done: Use Lean and Six Sigma methods to make things more efficient.
- Use call centre technology well: Use AI and new tools to bring new ideas.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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