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Call Center Course
Move your call centre work forward with our full Call Centre Training. This training will make you better at helping customers, fixing problems with phones and internet, and talking to people well. You will learn how to handle customers who are not happy, make them satisfied, and build good relationships. You will also learn how to manage phone calls, use computer systems for customers, and write down what happens on each call clearly. You will also learn how to understand how customers feel, even when things are tough. Join us now to change your work life with real training that is good quality.
- Make customers happy: Make sure every time you talk to a customer, they are happy afterwards.
- Fix problems quickly: Be able to solve internet and phone problems easily and correctly.
- Talk to people better: Use good listening skills and speak clearly.
- Build good relationships: Connect with customers so they trust you and stay loyal.
- Write down call information: Keep good records of every call using the computer system.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Move your call centre work forward with our full Call Centre Training. This training will make you better at helping customers, fixing problems with phones and internet, and talking to people well. You will learn how to handle customers who are not happy, make them satisfied, and build good relationships. You will also learn how to manage phone calls, use computer systems for customers, and write down what happens on each call clearly. You will also learn how to understand how customers feel, even when things are tough. Join us now to change your work life with real training that is good quality.
Elevify advantages
Develop skills
- Make customers happy: Make sure every time you talk to a customer, they are happy afterwards.
- Fix problems quickly: Be able to solve internet and phone problems easily and correctly.
- Talk to people better: Use good listening skills and speak clearly.
- Build good relationships: Connect with customers so they trust you and stay loyal.
- Write down call information: Keep good records of every call using the computer system.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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