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Building Rapport With Customers Course
Make your call center work better with our How to Get Close and Understand Customers Course. Learn how to understand what customers are thinking, handle hard feelings, and know what they need exactly. Use technology, good talking, and managing your time well to make talking to customers better. Learn how to fix problems, handle complaints easily, and make hard times become good chances. Make customers trust you, talk to them like they are special, and always be happy so that customers will always want to come back. Join now to change how you help customers.
- Know how people feel: Understand and care about how customers are feeling.
- Talk good: Learn how to talk clearly and in a way that people understand.
- Manage time well: Do your work fast but also do it well when helping customers.
- Fix problems smartly: Find out what is really causing the problem and find new ways to fix it.
- Make people trust you: Get close to customers and make them feel like they are special.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Make your call center work better with our How to Get Close and Understand Customers Course. Learn how to understand what customers are thinking, handle hard feelings, and know what they need exactly. Use technology, good talking, and managing your time well to make talking to customers better. Learn how to fix problems, handle complaints easily, and make hard times become good chances. Make customers trust you, talk to them like they are special, and always be happy so that customers will always want to come back. Join now to change how you help customers.
Elevify advantages
Develop skills
- Know how people feel: Understand and care about how customers are feeling.
- Talk good: Learn how to talk clearly and in a way that people understand.
- Manage time well: Do your work fast but also do it well when helping customers.
- Fix problems smartly: Find out what is really causing the problem and find new ways to fix it.
- Make people trust you: Get close to customers and make them feel like they are special.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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