Public Management Technology Course
This course teaches modern public management technology, covering design of citizen service portals, streamlining back-office workflows, managing digital records, tracking KPIs, and leading secure, data-driven transformation in municipal government operations for effective local service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Learn to plan and deliver effective digital public services, including citizen request systems, multichannel access, secure records management, and integrated case handling. Apply accessibility, privacy, and transparency standards, design dashboards and KPIs, manage vendors and budgets, and create low-risk roadmaps for data-driven local government services.
Elevify advantages
Develop skills
- Design citizen request portals with fast, accessible, mobile-first public service UX.
- Optimize back-office workflows using smart routing, SLAs, and audit-ready case trails.
- Build public sector dashboards featuring KPIs, alerts, and real-time performance views.
- Implement secure e-records with approvals, retention, FOIA-ready search and access.
- Plan govtech rollouts with risk control, vendor selection, and change management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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