Policy Management Course
Gain expertise in policy management for public services. Master designing citizen complaint policies, defining roles and service standards, tracking cases using key metrics, and ensuring ongoing improvements through transparent and accountable practices. This course equips you with essential tools for effective governance and service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire practical skills to create, roll out, and refine straightforward policies for handling citizen requests and complaints. Cover defining roles, governance structures, accountability measures, service standards, tracking systems, reporting mechanisms, legal compliance, privacy protections, change management, risk assessment, and leveraging feedback with KPIs for sustained service enhancements.
Elevify advantages
Develop skills
- Design policy governance with clear roles, approvals, and accountability.
- Draft fair, legal, transparent citizen complaint procedures quickly.
- Map complete service workflows for requests and complaints.
- Set up case tracking, KPIs, and reports for public services.
- Plan implementation with training and risk management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course