Health Services Organization Course
The Health Services Organization Course equips learners with essential tools for managing outpatient clinics effectively. Key areas include appointment scheduling, capacity planning, demand forecasting, triage processes, clinical workflows, and seamless information integration. Participants master lean methodologies, team roles, governance structures, and performance metrics to minimize delays, enhance safety, and improve patient satisfaction through informed, data-backed strategies in hospital settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in organizing health services for outpatient clinics, covering appointment scheduling, capacity planning, demand management, triage, clinical workflows, and data integration. Apply lean techniques, define team roles, establish governance, and measure performance to reduce wait times, boost safety, and enhance patient care with data-driven approaches.
Elevify advantages
Develop skills
- Clinic KPIs and dashboards to monitor wait times, safety, and patient satisfaction.
- Smart scheduling and capacity planning to reduce no-shows and align staff with demand.
- Patient flow optimization using lean principles, queue management, and PDSA cycles.
- Team-based clinic roles defining tasks, handoffs, and escalation for safe patient care.
- Governance and shift planning with reporting lines, huddles, and extended-hour coverage.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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