Patient Communication Skills Course
This course equips healthcare workers with strong skills for compassionate patient talks, especially hard ones like sharing bad news or end-of-life care. You will gain practical scripts, ways to de-escalate tension, tips for family meetings, and self-care methods to fight burnout and boost teamwork in busy medical settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage tough patient talks with clear words and calm assurance. Master simple language, caring replies, tension reduction tactics, and bad news delivery via SPIKES. Rehearse real-life dialogues, family talks, and care plans, while learning self-protection routines to cut stress and improve group work.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses simply with plain language, teach-back methods, and no jargon.
- Quickly calm patient emotions like anger, denial, or fear using empathy techniques.
- Guide family meetings to align goals, cover DNR orders, and record joint choices.
- Safeguard your wellbeing and team via debriefs, spotting burnout, and seeking help.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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