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Healthcare Telephone Training Course

Healthcare Telephone Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Learn to handle phone calls safely and well in healthcare with this short course that focuses on practice. It teaches clear ways to structure calls, useful scripts, and proper record-keeping. You will find out how to check who is calling, keep private information safe, deal with upset or worried callers, and manage everyday issues like advice on medicines, payment problems, and children's health matters. Use simple words, repeat-back methods, and ways to measure progress for better service all the time.

Elevify advantages

Develop skills

  • Safe call structure: use practical scripts from greeting to ending the clinical talk.
  • Patient data protection: manage private health information, agreement, and calls from others securely.
  • Clinical phone triage: check for risks, give clear guidance, and refer safely.
  • Mastery of difficult calls: calm down anger, worry, and payment disputes quickly.
  • Continuous improvement: apply measures, feedback, and practice acting to improve calls.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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