PMR Agent Training
Develop vital skills as a PRM agent in high-traffic airports. Master U.S. laws including ADA, FAA, and TSA, safe assistance techniques for mobility devices, respectful communication with cultural sensitivity, quick incident management, and efficient workflows to ensure passengers receive secure, respectful, and timely help without stress.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills to assist passengers with reduced mobility confidently in crowded airport terminals. You will cover key regulations like ADA, FAA, and TSA, proper wheelchair handling, infection prevention, and effective time management. Gain hands-on practice in communication, cultural awareness, risk assessment, emergency handling, and practical checklists for seamless, rule-compliant support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimize routes to save time, and coordinate with multiple teams.
- Acquire disability support skills: perform safe transfers, provide guidance, and communicate respectfully.
- Ensure U.S. PRM compliance: implement ADA, FAA, and TSA regulations in everyday airport tasks.
- Handle PRM incidents: assess risks, record details, and safeguard passenger rights effectively.
- Maintain hygiene and equipment safety: clean, use, and service mobility aids properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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