Hotel Receptionist Training
This course equips you with comprehensive front desk operations skills, including reservations, billing accuracy, and superior guest communication. Learn to confidently manage overbookings, resolve complaints effectively, and navigate high-pressure shifts. Develop the professional competencies that top travel and tourism employers seek globally for hotel receptionists.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain essential front desk expertise through this practical course covering check-in, check-out procedures, reservation management, handling upgrades, and resolving overbookings. Master effective guest interactions, complaint handling, service recovery techniques, along with billing processes, payment collections, and corporate account management. Enhance your time management, multitasking abilities, professional demeanor, proficiency in Property Management System entries, shift handovers, and seamless coordination across vital hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks like smooth check-ins, check-outs, and precise room assignments.
- Develop strong hotel billing proficiency in processing payments, folios, refunds, and audits.
- Acquire service recovery strategies to quickly address complaints, noise problems, and difficult guests.
- Enhance professional communication for team coordination, incident logging, and efficient shift management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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