Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations operations: expertly manage calls, check-ins, billing, overbookings, and guest complaints with assurance. Perfect for travel and tourism workers seeking impeccable service delivery and advancement in hotel management careers. Develop confidence in high-pressure environments while ensuring guest satisfaction and operational efficiency throughout.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course equips you with hands-on skills to handle calls, ensure precise bookings, and operate PMS systems confidently. Master smooth check-in and check-out processes, verify payments and IDs, avoid overbookings, use effective guest communication scripts, and resolve disputes efficiently. Employ practical checklists, enhance time management, remain composed under stress, and provide top-notch, streamlined service on every shift.
Elevify advantages
Develop skills
- Professional reservations management: quickly secure, record, and confirm bookings.
- Expert PMS usage: handle check-ins, check-outs, folios, and room inventory effectively.
- Overbooking prevention: avoid problems, reassign guests, and maintain satisfaction.
- Billing and dispute resolution: correct folios, handle payments, and settle complaints.
- Front desk efficiency: apply checklists, prioritize tasks, and stay composed under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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