Hotel Customer Service Protocols Course
Gain expertise in hotel guest service standards to provide reliable, top-quality experiences for every visitor. The training covers front desk communication scripts, efficient check-in and check-out processes, effective complaint resolution, and smooth collaboration across departments, ideal for professionals in travel and tourism sectors.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches essential standards for handling all guest interactions in hotels, covering check-in to check-out procedures. You will master professional greetings, appropriate body language, ready scripts, shift checklists, teamwork with housekeeping and food services, precise record-keeping, complaint management, tension reduction techniques, and gathering guest feedback to ensure smooth and impressive stays.
Elevify advantages
Develop skills
- Front desk communication: use polished scripts for welcoming and goodbye messages.
- Guest-focused approach: implement hospitality rules in all hotel dealings.
- Shift teamwork: apply checklists to sync front desk with cleaning and dining teams.
- Check-in and check-out skills: execute quick, precise, and friendly procedures.
- Issue handling: calm situations using understanding, responsibility, and detailed records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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