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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches essential standards for handling all guest interactions in hotels, covering check-in to check-out procedures. You will master professional greetings, appropriate body language, ready scripts, shift checklists, teamwork with housekeeping and food services, precise record-keeping, complaint management, tension reduction techniques, and gathering guest feedback to ensure smooth and impressive stays.

Elevify advantages

Develop skills

  • Front desk communication: use polished scripts for welcoming and goodbye messages.
  • Guest-focused approach: implement hospitality rules in all hotel dealings.
  • Shift teamwork: apply checklists to sync front desk with cleaning and dining teams.
  • Check-in and check-out skills: execute quick, precise, and friendly procedures.
  • Issue handling: calm situations using understanding, responsibility, and detailed records.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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